Terms & Conditions

Last updated: 8 March 2026

Please read these terms and conditions carefully before using the website thebagelbistro.co.uk (the “Site”) or placing any orders with The Bagel Bistro (“we”, “us”, “our”), a trading name of Rexaus Group Ltd (Company No. 10855607).

1. About Us

The Bagel Bistro is a trading name of Rexaus Group Ltd, a company registered in England and Wales under company number 10855607.

Registered office: Unit 2, Long Barn, Mouseden Farm, Halls Hole Road, Tunbridge Wells TN2 4RF.

Trading address: 145A Camden Road, Tunbridge Wells TN1 2RA.

Email: info@thebagelbistro.co.uk | Phone: 01892 487271

2. Acceptance of Terms

By accessing and using this Site, and/or by placing an order with us (whether in-store or via our online ordering platform), you agree to be bound by these terms and conditions, our Privacy Policy, and our Cookie Policy. If you do not agree to any part of these terms, you should not use the Site or place any orders.

We reserve the right to update, change, or replace any part of these terms and conditions at any time by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the Site after any updates are posted constitutes acceptance of those changes.

3. Use of the Website

You agree to use the Site only for lawful purposes and in a manner that does not:

  • Infringe the rights of any third party.
  • Restrict or inhibit any other user from using the Site.
  • Breach any applicable local, national, or international law or regulation.
  • Introduce any viruses, malware, or other harmful material.
  • Attempt to copy, scrape, harvest, or extract data or images from the Site for commercial purposes.

4. Online Ordering and Payment

Our Site contains call-to-action buttons that link to our online ordering platform at pay.yoello.com/v/bagelbistro, which is powered and operated by Yoello. When you click these buttons, you leave our Site and enter the Yoello platform.

Please note the following:

  • All online orders, payments, and order now & collect transactions are processed entirely by Yoello.
  • Your use of the Yoello platform is subject to Yoello’s own terms and conditions and privacy policy, which you should review before placing an order.
  • We do not store any personal or payment information submitted through the Yoello platform.
  • A binding contract for the purchase of food items is formed when we accept your order and begin preparing it.
  • Yoello is responsible for the operation, security, and technical functionality of the ordering platform and payment processing. We are not responsible for technical failures, payment errors, or data processing carried out by Yoello.

All prices displayed on the ordering platform are in pounds sterling (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without prior notice. Every effort is made to ensure pricing accuracy, but errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Order Now & Collect

If you place a order now & collect order through our Yoello ordering platform:

  • Collection times are estimates and may vary depending on demand.
  • You will receive a notification when your order is ready for collection.
  • Orders must be collected from our premises at 145A Camden Road, Tunbridge Wells TN1 2RA within the timeframe specified.
  • We are not responsible for any deterioration in food quality if orders are not collected promptly.
  • If you fail to collect your order within a reasonable time, we reserve the right to dispose of the order. No refund will be issued in these circumstances.

6. Refund and Cancellation Policy

No Refunds on Perishable Food Items: Due to the perishable nature of our food products, we are unable to offer refunds, returns, or exchanges once an order has been prepared and/or collected. This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exempt perishable goods from the standard 14-day cooling-off period for distance sales.

Cancellations Before Preparation: If you wish to cancel an order before it has been prepared, please contact us immediately at info@thebagelbistro.co.uk or call 01892 487271. We will do our best to accommodate cancellation requests, but once preparation has begun, we are unable to cancel or refund the order.

Defective or Incorrect Orders: If your order is materially incorrect (e.g., you have received the wrong items) or the food is not of satisfactory quality, please notify us immediately at the time of collection or as soon as reasonably possible. We will investigate and, where appropriate, offer a replacement or a refund at our discretion. Please retain any evidence (e.g., photographs) to support your claim.

Your Statutory Rights: Nothing in this refund policy affects your statutory rights under the Consumer Rights Act 2015. Under this Act, goods must be of satisfactory quality, fit for purpose, and as described. If your order fails to meet these requirements, you are entitled to the remedies set out in the Act.

Any refund due will be processed via the original method of payment through the Yoello platform and may take up to 14 working days to appear in your account.

7. Allergen Information and Food Safety

IMPORTANT: We handle a variety of ingredients in our kitchen, including common allergens. The 14 major allergens as identified by UK food law are: celery, cereals containing gluten (such as wheat, rye, barley, and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts, peanuts, sesame seeds, soybeans, and sulphur dioxide/sulphites.

While we take all reasonable precautions, we cannot guarantee that any product is completely free from allergens due to the risk of cross-contamination in our kitchen environment. Our food is prepared in a kitchen that handles all of the 14 major allergens.

If you have a food allergy or intolerance, please speak to a member of our team before placing your order. When ordering online via Yoello, please use the notes or special instructions field to communicate any allergies. We will make every reasonable effort to accommodate your needs, but we cannot accept liability for any allergic reaction where we have not been informed of an allergy prior to order preparation.

All food sold by The Bagel Bistro is prepared in compliance with the Food Safety Act 1990, the Food Hygiene (England) Regulations 2013, and Regulation (EC) No 1169/2011 on food information to consumers (as retained in UK law).

8. Product Availability

All products are subject to availability. We reserve the right to discontinue or modify any item on our menu without prior notice. In the event that an item you have ordered is unavailable after you have placed your order, we will contact you to offer a suitable alternative or a full refund for that item.

9. Intellectual Property

All content on this Site, including but not limited to text, images, logos, graphics, and design, is the property of Rexaus Group Ltd, its licensors, or its appointed contractors, and is protected by UK and international copyright and intellectual property laws.

Certain visual assets, including digital design, generated product imagery, and technical structure, have been created by Company Logbook and are licensed to The Bagel Bistro for use on this website only. These elements remain the intellectual property of Company Logbook and may not be reproduced, redistributed, or reused without the prior written consent of Company Logbook.

You may not reproduce, distribute, modify, create derivative works from, or otherwise use any content from this Site for any commercial or public purpose without our prior written permission or, where applicable, the written permission of Company Logbook.

Certain visual assets, product imagery, digital design and website technical structure have been created by Company Logbook and are licensed to The Bagel Bistro for use on this website only. These elements remain the intellectual property of Company Logbook. All other content, branding, and business information are the property of Rexaus Group Ltd.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We provide this Site and its content on an “as is” and “as available” basis without any warranties or guarantees of any kind, whether express or implied.
  • We shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Site or our services.
  • We are not responsible for any issues arising from the use of the Yoello ordering platform, including but not limited to payment failures, order errors, data breaches, or technical issues on the Yoello platform.
  • Our total liability to you for any claim arising out of or in connection with our services shall not exceed the value of the order in question.

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your statutory rights under the Consumer Rights Act 2015; or any other liability that cannot be excluded or limited by English law.

11. Third-Party Links

This Site contains links to the Yoello ordering platform (pay.yoello.com/v/bagelbistro) and may contain links to other third-party websites. These websites may operate independently from us and have their own privacy notices, terms, and policies. We are not responsible for the content, accuracy, or practices of any third-party sites and do not endorse them. Your use of third-party sites is entirely at your own risk. Please check the policies of any third-party sites before you submit any personal data to them or use their services.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, fire, flood, extreme weather, epidemic or pandemic, government actions, strikes, power failures, internet disruptions, or failure of third-party systems (including the Yoello platform).

13. Indemnification

You agree to indemnify and hold harmless Rexaus Group Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of any breach by you of these terms and conditions or your misuse of the Site or our services.

14. Severability

If any provision of these terms and conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these terms without affecting the validity of the remaining provisions.

15. Entire Agreement

These terms and conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The Bagel Bistro regarding your use of the Site. They supersede any prior agreements or representations.

16. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Complaints

If you are unhappy with your experience, we want to hear from you. Please contact us at info@thebagelbistro.co.uk or call 01892 487271, and we will do our best to resolve the matter promptly.

If you are not satisfied with our response, you may also contact Citizens Advice (citizensadvice.org.uk) or your local Trading Standards office for further guidance.

18. Website Design & Development

This website was designed and developed by Company Logbook.

Certain website elements, including digital design, generated product imagery, and technical structure, are licensed to The Bagel Bistro for use on this website only and remain the intellectual property of Company Logbook. These elements may not be reproduced, redistributed, or reused without the prior written consent of Company Logbook.

Company Logbook reserves the right to display this project, including screenshots and descriptions, as part of its professional portfolio.

For more information about Company Logbook, visit companylogbook.com

19. Contact Us

If you have any questions about these terms, please contact us:

The Bagel Bistro
145A Camden Road, Tunbridge Wells TN1 2RA
Email: info@thebagelbistro.co.uk
Phone: 01892 487271

Rexaus Group Ltd (Registered Office)
Unit 2, Long Barn, Mouseden Farm, Halls Hole Road, Tunbridge Wells TN2 4RF

Company No. 10855607